We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Package Includes:
The lamp quality is intermediate, simple materials to the touch, the Mica diffuser is glued and is somewhat fragile, it works at 110v, the lighting of the 23cm diameter model is regular.
I bought two lamps, one came with a small hit on the wood, but when placing it you can't see, because it's attached to the ceiling. It comes without installation instructions, but it is easy to deduce. In general very good impression
Satisfied.
Very good lamp! Quality vs 10/10 price!!
Amazing
looks great. just as described. only criticism would be that the cable inlet is very small and you can't fit 2x 1mm² through it.
It is normal, already the 4th lamp. this lamp hung on the stretch ceiling, before that it knocked holes with tape. the edge around the perimeter just for the stretch ceiling, many wonder why it is needed. excellent, I recommend
Very beautiful just like in a very pleased description
Was delivered quickly. No instruction but it is very self explanatory. Note: US connections blue to white, red to black. It come little broken on plastic cover, but after putting it inside you can’t see it.
I bought one to test. Now I will buy more for the other rooms. Excellent product.
Looks really beautiful! I haven't installed hope to work well
Very good product. The quality is great.
Good quality, fast connection, powerful light.
Great and also gives a lot of light
The lamp came gently damaged, the seller immediately sent a new item I recommend hot!
Illuminates quite well, on another occasion I take the previous model, my bathroom is small.
Very fast delivery. Quality ceiling light, and easy installation. Electrical connection inside. Perfect