Frequently Asked Questions

We want you to have the easiest buying experience possible. But we know you might have a few questions. So read on for purchasing, shipping, returns, and more details.

How to search for products?

Type the product name in the Search Bar at the top right-hand corner of any page. Try to enter a general description. The more words you use, the fewer products you will get on the results page. When you find a product you're interested in, click on its name or image for more details.

Do I need to create an account to place an order?

It's not a must: you can place your order even if you don't have an account or aren't logged in.

How do I place an order?

On the product page with the item you like, select the color or other product variation (if any) you like the most and click the Add to Cart button. As soon as you've added everything you wanted to your cart, click on the Proceed to Checkout button. You will see the list of items you're ordering and can remove, add, or edit anything if necessary. Next, ensure your shipping details are correctly filled in and click the Complete Order button. Finally, select the payment method that's most convenient to you, and check out.

How do you protect my personal details when I register and check out?

We offer the highest security to ensure online transactions keep your personal information safe. Following industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share, such as your name, address, and payment details.

Can I buy your items and send them to someone as a gift?

Yes! Use this person's address as the shipping address when you place an order. There will be no price tags on or within the package!

Can I change or cancel my order?

Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it. To edit your order details or cancel the purchase, use the Contact Us form to send us an email.

An item is missing, wrong, or damaged in my package. What should I do?

We're sorry if this has happened to your purchased item(s)! Kindly use the Contact Us form to contact us and tell us all the order details so that we can sort it out for you.

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