We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of izoneMart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://izonemart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very long shipping, the shipping itself was almost a month, plus shipping. In general, the thing is cool, but if you need to fly then definitely will not have time.
16 May 2019 01:44
Delivery 3 months, the necklace is beautiful
14 May 2019 13:43
12 May 2019 17:57
1 missed, but they paid the difference
11 May 2019 12:52
Original decoration. Brushes of cotton bright color, securely attached to the plate of metal. And leather lace brown in addition. It looks amazing! Track number tracked. Up to spb more than a month passed.
10 May 2019 22:54
8 May 2019 10:34
Thank you, very cute
7 May 2019 13:53
Not arrived. Called me money gotten back
6 May 2019 08:44
I expected that there will be not much more. The clasp is slightly unreliable, but in principle norms
5 May 2019 15:06
Thank you very much
23 Apr 2019 15:29
Looks like the pic, thanks!
23 Apr 2019 00:53
Very Beautiful! Thank you!
22 Apr 2019 03:13
21 Apr 2019 15:11
Great product! Good store! Fast delivery!
19 Apr 2019 07:18
12 Apr 2019 08:42
12 Apr 2019 00:32
It took a very long time, although the order is not small. Packed well, nothing broken and not wrinkled.
6 Apr 2019 13:53
Very good thank u
6 Apr 2019 03:10
4 Apr 2019 03:14
Very long shipment 13 days. Necklace is good, like
3 Apr 2019 14:11
It took him a while to reach destination. Very light, medium quality. well wrapped and packed.