We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of izoneMart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://izonemart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods did not come, the money was returned! Very sorry
2 Jun 2019 23:57
The bracelet is beautiful, but unreliable. 2 chains on the first day broke
1 Jun 2019 14:02
1 Jun 2019 13:10
The grey bracelets was very small, but the gold too big.
1 Jun 2019 10:38
As in the photo and even better, good quality
31 May 2019 10:29
In moscow the parcel went very long. Came on the extreme day of warranty, already thought to open a dispute. To my question "what to do?" the store never answered. She came for good. Bracelets are good, let's see how it will be in operation.
31 May 2019 09:49
31 May 2019 09:11
It was a month and a half in ufa, i recommend
31 May 2019 04:26
The goods never came, the store returned the money.
31 May 2019 00:13
Unfortunately, did not come. the store returned the money.
30 May 2019 11:11
Excellent bracelets, beads are heavy, wear nice. Made neatly. The parcel was 2 months old.
30 May 2019 05:25
29 May 2019 23:03
The rostov region was 2 months old. Bracelet with a round marble insert was broken, but i think you can fix
29 May 2019 08:41
28 May 2019 21:37
Live look not quite as in the photo, but still excellent. Together bracelets look cool
28 May 2019 18:36
28 May 2019 04:36
This is also a good model
28 May 2019 04:18
The parcel went very long. I even had to open a dispute. But she came
27 May 2019 22:35
Very nice, but one of them is way too big.
27 May 2019 05:55
Fast shipping, as described. They are a little large
26 May 2019 21:25
26 May 2019 12:54
Received in 2 months very pretty
26 May 2019 11:44
The goods did not come, the money was returned
25 May 2019 10:26
Honey. Fit both on the arm and on the leg length is enough. Delivery month, all whole.