Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iZone Mart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@izonemart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@izonemart.com
Panties liked. I'll take more.
Pleasant to the touch, the seams are all even, sewn qualitatively. Pleased with the insanely fast delivery. Just over a week to St. Petersburg.
Good panties, delivery fast, on my pregnant size 42-44 took XL, was not mistaken, even a little free, but in the third trimester will sit perfectly. The goods are satisfied.
Corresponds to the description. A small history of travel of this purchase. My purchases hit the so-called customs dealers. They asked for my passport details and Inn to be emailed. Assured of reliability. Don't believe it. These gentlemen do not pick up the phone and do not call back, they respond to the letters by unscripting. On the Internet about such firms terrible reviews and precision related to vessels, because. Your data is taken to create a base that is merged into the network. The law clearly says that they can only request your data if there is a request from customs, which they never gave me. As a result, I wrote to them that I allegedly sent out all their manager who contacted me on the messenger, and the Voal went through. Part of the letter from the post office.
Thanks for the panties. Looks and feels comfortable. True to colours.
29.12 замовила і вже 18.01 отримала на Укрпошта . Дуже задоволена.Правла ще не міряла,але думаю що мають бути ,колір класний ,мякенькі ,для вагітних те що треба. Напевно замовлю ще . дякую ❤️
Good panties and size!
I'm surprised, but the quality is just excellent! I did not expect all the seams from Chinese panties are ideal, the material is dense, not thin and cheap. Gusset sewn qualitatively. Everything is just super
Очень хорошего качества. Бюстик размер соответствует. Трусики пришли размер М и Л , но визуaльно одинаковые, к сожалению оказались малы немного.Хотя мой размер М.Быстрая доставка
хорошие, но надо было брать XL
Came very quickly, were at the Post Office already 1.02. The quality is super, the seams are all even, the threads do not stick out. And most importantly, the size grid corresponds, on the Ob 102 XL the very time, nothing is pulled. After washing, they did not shed.
19.01 zamovila I 23.02 is denied. On the view is good, ale is on 48 rosemer can Bulo Menchi Brati. It didn't.
Приятные к телу, буду ещё заказывать
The size corresponds, at its before pregnant 44-46 ordered XL, the quality is pleasant, delivery by mail of Russia 10 days before Yekaterinburg ordered under the busgalter at the same time))