We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of izoneMart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://izonemart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is perfect. Arrived in two weeks. Good quality
6 May 2019 00:05
All good, received after 40 days
6 May 2019 00:03
Thank you. Already received the sunglass today in nice pack. Recommended.
5 May 2019 23:36
good & Happy
5 May 2019 23:15
I'm happy, really paloroid, rag, pouch and tester included. Taking care of your vision, buy only polarized glasses, just dark glasses even worse than without them (details why so is available on the internet)
5 May 2019 23:06
Good product - as expected. relatively fast delivery - thanks!
5 May 2019 23:00
ıts look lıke heavy but too small.
5 May 2019 22:47
5 May 2019 21:23
good quality product
5 May 2019 20:23
Cool glasses, matte frames Ah, all as on photography, the lenses are super, the order came quickly
5 May 2019 19:54
Well packed, thanks for the bonuses)
5 May 2019 19:49
Everything went perfect. Thank you
5 May 2019 14:41
Points did not come, there were no updates about the movements of the parcel since march 1. Asked the store to extend the protection, but the messages still hang unread. Opened a dispute for a full refund, the seller in response sent an offer to return 0-naturally refused. The money was returned by the decision of izonemart.com. Very strange seller, because even in the dispute the first thing asked to extend the protection, suddenly the parcel will come, but everything is nonsense. Communication with the seller absolutely no, despite my attempts. Based on experience, i do not recommend
5 May 2019 14:15
Glasses for such a cost are just excellent, plastic matte, pleasant to the touch, the glasses sit comfortably, approached both me and my husband, i will order another
5 May 2019 13:30
Very prompt delivery. I bought glasses of the same shape from another brand... Was greatly surprised that these glasses are one in one, like others, which cost twice as much
5 May 2019 12:21
The product corresponds to the description. Delivered in 23 days. Item, convenient, compact, packed well. Brand classic men sunglasses, quality is good, polarized, beautiful. Thank you. Goods match the description. Delivered in 23 days. Comfortable, compact product. Good packed. Brand classic men's sunglasses, quality is good, polarized, beautiful. Thank you. I recommend!
5 May 2019 12:03
Low quality product
21 Apr 2019 09:04
21 Apr 2019 09:03
The order corresponds to the description, came, about, in 20 days. The problem is only one, on the tracker it is still in the sky between china and russia
21 Apr 2019 08:56
Very Good, Light, excellent workmanship.
21 Apr 2019 08:55
quality is alright, some malformation on the rubber on the left but would buy again