We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of izoneMart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://izonemart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well done, very fast delivery, the goods match, free made engraving. Thank you!
3 Jun 2019 21:34
Nice soft leather
3 Jun 2019 18:59
The parcel came well packed to the post office. Wallet made of soft leather. In the feeders for the phone exactly fit honor c7. Very comfortable and pleasant to the touch. I did not know that you can squeeze the phone number or name-it's insulting, and so the purchase is very davolen, the store and the tavar recommend 5 +
3 Jun 2019 12:08
Came very quickly, 11 days before lipetsk. Madly glad that so fast. Ordered as a gift, were afraid that it would come later dr, but came earlier for 2 weeks. The product is of excellent quality, all as in the description. Very satisfied. Thank you very much to the store.
1 Jun 2019 04:04
1 Jun 2019 00:17
31 May 2019 11:45
I ordered myself a brown (coffee). When placing and paying for the order wrote a cover note that to engrave with a laser, where and what type (one engraving is free of charge). Paid, and after 2 with a nut of the week received in the mail. But i was upset when i didn't see any engraving. Wrote to the store with a complaint. I was told that there is no note and no letter. In general, the product-the purse is solid, the skin, by the way, protection from the hidden reading of your cards really works if you wear in the front pocket under the cards (closes on the rivet). We carry and later complement. All success and good.
31 May 2019 09:15
Delivery fast, like leather, quality at height
31 May 2019 07:32
6.05 ordered 31.05 received. excellent leather purse. roomy. i order in this store already the second. i wear the first one for a year (he is another model). Looks like new. very satisfied with the purchase. thank you to the store for the engraving of my picture.
30 May 2019 21:05
Beautiful. Passport included.
30 May 2019 11:27
30 May 2019 04:22
30 May 2019 02:29
The product corresponds to the description, i recommend the product.
29 May 2019 10:21
Came quickly. the name is printed without errors. convenient.
29 May 2019 07:55
Second time i order. All the same, at altitude! Thank you very much)))
28 May 2019 17:23
A little not the same letter on engraving
28 May 2019 13:12
Good afternoon. I received my order. Everything is super. Thank you very much. I wish you prosperity of your business
28 May 2019 08:58
27 May 2019 23:27
Super!!!! Thank you!!!!
27 May 2019 17:00
Arrived in less than 30 days! Excellent store! High quality product! Beautifully packaged! Recommend!
27 May 2019 07:37
Thanks as you say it is a good quality and beautiful product.)
27 May 2019 04:12
Came quickly! May 9 ordered, may 25 was already at the post office. The quality is good, the seams are even, the threads do not stick out, but the smell of the skin does not remind (i'm really not a specialist). I recommend. Thank you! Yes, and the engraving made super!
27 May 2019 02:35
Just delight!!! And from the purse, and from the speed of delivery, and from communication with the store!!! Delivery super-fast-10 days to the smolensk region. The seller is very sociable, the inscription is made exactly on request. And the wallet itself is very pleased, it's just gorgeous! But here's a gift, as it was indicated on the site, i was not invested, but it's trivia!!! Recommend!!!!