We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of izoneMart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://izonemart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In less than a month already and received it is very nice and good quality i recommend it thanks
10 May 2019 10:38
The quality is excellent. But "thick" as for me, turned out to be
8 May 2019 05:06
Walked for a very long time
6 May 2019 23:10
very good~ i like it !!!
27 Apr 2019 03:41
They're beautiful! Elegant, the lines are thin. To the touch pleasant. Came as indicated on ali.
23 Apr 2019 23:33
Earrings did not receive, but the money was returned. Asked the store to extend the protection period, but the seller was contacted only after opened the dispute
23 Apr 2019 21:20
18 Apr 2019 08:52
Very cute earrings. The clasp for me is comfortable, and most importantly-reliable. Look neat, original. Quality is good. Delivery fast-2,5 weeks. The earrings were well packed, no damage. Thanks to the store.
17 Apr 2019 11:58
Very beautiful earrings, all as in the description
11 Apr 2019 11:44
9 Apr 2019 12:25
Excellent earrings, though quite massive, it's a pity that there is no smaller size. And came oooochen quickly, in just 4 months, ordered on the 13th of january, came on the 9th of april.
5 Apr 2019 01:38
they're really nice.. the order was shipped.. but I have to go and collect it myself, instead of bringing it home...
3 Apr 2019 02:27
It's very good.
30 Mar 2019 01:02
Perfect come exact wing photo thank you
20 Mar 2019 10:02
Very cool earrings. The quality is excellent. I will definitely order more. Delivery to kharkiv 19 days.
19 Mar 2019 18:01
Earrings are cool, only a little big. And one can see the glue behind the tree.
16 Mar 2019 14:16
Good, Nice, will order more from this store!
14 Mar 2019 20:52
There are minor shortcomings, but for such a price everything is fine.
12 Mar 2019 13:09
Beautiful, the quality is excellent and look just like the pictures
11 Mar 2019 03:05
26 Feb 2019 05:01
12 Feb 2019 23:53
It came to moscow for 2 months.
6 Feb 2019 21:29
Earrings liked, but came with a marriage))) in the photo you can see, t. E. One earring should be put in the back, it is not very convenient, but they are so pretty. So i put still 5.
5 Feb 2019 12:20
Earrings well aunke is small wide josé how to put it in the ear hole is small long end kiero put it on it is not worth me
31 Jan 2019 23:11
Everything, according to the description, only almost came to me, because they are too huge for me (