We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of izoneMart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://izonemart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered silver ones, got gold ones, but everything is good except that
5 May 2019 23:49
The order took a very long time, 3,5 months before ufa. The order was sent about a month after payment.
5 May 2019 23:40
I love them they don't weigh nadan
5 May 2019 23:23
The product corresponds to the description. The parcel went for a long time, but reached a whole.
5 May 2019 17:23
5 May 2019 11:56
One came broken:(
5 May 2019 11:48
Item not received
5 May 2019 10:08
5 May 2019 04:35
5 May 2019 04:18
For such money beautiful earrings! Went two months, put in the mailbox)
5 May 2019 04:02
The parcel came quickly, about 18-20 days to vladivostok. Tracked. I did not communicate with the store. Earrings are beautiful and stylish. Made qualitatively. I put on a couple of times, i liked everything. Packed in a transparent bag.
5 May 2019 00:20
The goods are pre-satisfied, which is the price, delivery 1 city, for an extraordinary image of pidiide
4 May 2019 20:09
Delivery 3 months, the rest is ok.
4 May 2019 18:34
Looking like a photo, good product
4 May 2019 09:21
i like earrings but they arrived almost broken i cant wear them bc im afraid to broke it
21 Apr 2019 05:35
Did not come the money returned
21 Apr 2019 02:15
Earrings are cool, i did not expect that they will look so cool on me! Earrings are made very well, there are no obvious defects, came whole and not bent (i was most worried about it). The store quickly sent the parcel! I am completely satisfied with the order, i recommend earrings to buy, you will not regret!!!
21 Apr 2019 01:33
Perfect. Consistent with the description and carefully crafted. Long time shipment.
21 Apr 2019 00:32
for this price it is the best earings
20 Apr 2019 23:38
Great!!!!! Walked long enough but this is our mail, all as in the description they became or favorite