Verified by shoppers
Product always receives high satisfaction ratings from our customers

 

 

 

 

 

 

 

 

 

 

 

 

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of iZone Mart (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://izonemart.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

5 stars
(88)
4 stars
(6)
3 stars
(3)
2 stars
(0)
1 star
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Write a Review
S***A
27 Jun 2019

Excellent

Customer
16 Jun 2019

Excellent product & delivery.

Customer
3 Jun 2019

I ordered such a black, now i decided that the red is also necessary. Everything is fine. The predecessor treated the year in the heat and frost, everything is fine. I hope this one will be the same

Customer
20 May 2019

Excellent service, quick. The article as shown in the photo, muyyy contenta

F***A
18 May 2019

They are very beautiful! Good quality!! Received them very quickly!Thank you very much!

I***t
17 May 2019

Shipping fast! The quality is very good, a little wrinkled handbags after transportation, but this is not a problem, after a couple of days everything is equal!!!!!! Thank you very much!!!!!

R***z
16 May 2019

Very nice bags, i ordered several models the store sent them on two parcels, the second one took almost a month to be shipped, but everything came in perfect condition.

R***a
16 May 2019

Loved the product, great quality fast less than a month, very good, great price value worth

C***o
12 May 2019

Excellent quality.

Customer
9 May 2019

Product equal to the photo, very nice, i recommend. Satisfied with the product and the communication with the store.

I***s
1 May 2019

linda

M***u
30 Apr 2019

Very good product as the description

M***a
29 Apr 2019

Deformation

Customer
27 Apr 2019

Very nice bag very practical with its different sizes thank you

Customer
25 Apr 2019

Perfect. Ordered 29/3/2019, received 25/4/2019. In perfect condition, complete and authentic.

L***a
22 Apr 2019

Bella arrived quickly, thank you so much the photo

R***o
21 Apr 2019

Product according to publication

A***a
18 Apr 2019

Thank you store

O***a
12 Apr 2019

Good bags! Delivery is fast. I recommend

Customer
12 Apr 2019

Beautiful Bag..

S***s
11 Apr 2019

Ordered 31.03, the courier brought 11.04. In the day i specified whether i could accept the parcel at the address, i replied that i would be at work, offered to change the address and brought to work. Norms

S***N
11 Apr 2019

Worth price

W***N
10 Apr 2019

Order after days shipping fast and products with good dish

U***s
7 Apr 2019

Poor quality

Customer
6 Apr 2019

Good pu material product. I'm glad. Thank you.

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Large Tote Luxury 3-Set Bags Shoulder, Crossbody Handbags & Small Purse

97 Reviews
US $59.95
US $135.95
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