We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of izoneMart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://izonemart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock came faulty, the store well-done returned the money
2 Jun 2019 23:38
Correspond to the description, to moscow for 2 weeks
2 Jun 2019 23:33
Went 13 days to komi republic, safe and sound. Packed in a soft package. Cheap do not look, the strap is really worn out quickly, but it's not a problem. The store is sociable, put the cross as a gift))))
2 Jun 2019 14:53
Very fast shopping
1 Jun 2019 21:31
Everything came quickly in good condition
1 Jun 2019 10:48
Excellent quality for your money, fire!
1 Jun 2019 05:43
1 Jun 2019 05:15
Packed carefully, great works perfectly, thank you store for the welcome gift, arrived punctually, recommend this shop.
1 Jun 2019 03:27
1 Jun 2019 01:10
It seems that there are norms so far
31 May 2019 14:17
Woohoo! Got my watch in 15 days to Canada. It is even more beautiful than the pictures. I can't wait to wear it but unfortunately the band is way too big for me. Gonna have to check online as to how to shorten the band as it is not your usual pin type links. Thanks for the quick delivery and the beautiful watch!
31 May 2019 13:44
Can’t grumble at this price, great stuff exceeded expectations!
31 May 2019 04:25
i like it very much. ☺️☺️☺️
30 May 2019 23:52
30 May 2019 21:46
The watch looks good, a little better price, the bracelet was wrapped in a film, and the watch itself in a doll, delivery to kazakhstan about two weeks Later i will add a review
30 May 2019 08:20
Masterpiece, came the clock i'm delighted) i advise everyone the quality of delight!
30 May 2019 08:12
Very nice watch fits the description only it already came working but overall it is very good and thanks for the gift the store is recommended very fast shipping and protected
30 May 2019 07:35
Delivery 10 days to samara!!! Watch is excellent!!!
30 May 2019 06:57
Everything's fine. Record fast delivery. I recommend.
30 May 2019 05:19
Ordered the goods in 17.05, received 30.05.. And for this money is normal quality
30 May 2019 04:21
30 May 2019 04:04
Quickly sent. Delivery up to 20 days. cross (folding) as a gift. thank you. i recommend.