We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of izoneMart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://izonemart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tunic as in the picture. all super. really liked. thanks for the gifts!
3 Jun 2019 02:03
Very nice article. The store put a gift in the package. Thank you
2 Jun 2019 04:08
Thank you very much for hurray! The only smell is not from the best!
1 Jun 2019 16:23
Pareo just fire!!!!. in life is better than in the picture. order, you will not regret. with the store communication is very pleasant. sent gifts: a bracelet and a hair band. the order was received in two weeks. thank you very much.
1 Jun 2019 11:04
1 Jun 2019 04:57
Gorgeous beach tunic. the appearance corresponds to the photo, the composition is 100% polyster, to the touch is pleasant, soft fabric. Came very quickly, a little more than two weeks. The store pleased with the gifts, for which he thank you very much!!! I advise you to order here if you want to quickly, inexpensively and qualitatively
31 May 2019 08:20
31 May 2019 05:30
Excellent!! as in the description
31 May 2019 05:18
Fast shipping for material also goodie
31 May 2019 04:55
Delivery to ukraine, lugansk region. 15 days. The goods are good, plus a gift from the store.
31 May 2019 04:50
Tunisia is very satisfied, from the time of order to receipt in hand it was 3 weeks. The tunic is beautiful, light, very pleasant to the body. On me a little longer than on girls in the photo store, my height is 164. By color i would say that it is closer to the dairy, but i even like it more. Well, gifts (bracelet and elastic band), like all others, i was not deprived. I will not take pictures, because the pictures are already a lot to this product and they correspond to reality. Thank you very much to the store.
31 May 2019 01:34
On height 170 weight 82 bust 110. approached. Fabric is pleasant. delivery month
30 May 2019 15:54
Super tunic! Very fast delivery, excellent quality! Good store! And thanks for the gifts! I will order more in this store
30 May 2019 05:46
30 May 2019 00:56
I love it, the great fabric, fast shipping. Very satisfied you come with two details, thank you store
29 May 2019 13:35
Nice thing. Soft, lies well. I liked it, i recommend
29 May 2019 10:48
29 May 2019 09:03
The parcel came in 2 weeks! I liked the product very much! I recommend!
29 May 2019 08:53
Came for 9 days. super
29 May 2019 07:26
The item is very good quality and I got it In too weeks
29 May 2019 04:31
Very nice. It's come very fast. Very well finished. I highly recommend it.
29 May 2019 03:21
Great pareo. The parcel was a little delayed, the store extended the protection. The quality is excellent. Nice gifts, thank you. Happy with the purchase is 5.
29 May 2019 02:04
Thank youuuu! It was a fast shipping. 17 days!:) product is awesome. I got a gift. Lot of love!