We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of izoneMart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://izonemart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item arrived a few days after estimated delivery date in Bulgaria.
29 Apr 2019 23:15
Cool and stylish.
25 Apr 2019 03:31
Neat suspension, not a masterpiece, but expectations were met, i wear with pleasure
23 Apr 2019 10:54
The pendant is very cute and stylish, same as in the description. I am very satisfied with the order. Thanks to the store.
23 Apr 2019 09:56
Excellent suspension. Excellent packaging. Fast shipment arrived quickly. Track tracked.
21 Apr 2019 12:04
I liked good quality c, i give you 5star
20 Apr 2019 05:43
Not really done.
19 Apr 2019 12:15
The goods did not come. Opened a dispute, the money was returned.
18 Apr 2019 00:38
17 Apr 2019 02:18
The order did not receive, but the money was returned
17 Apr 2019 00:33
Everything is exceptionally good except delivery. 100 days is a bust, in russia rolled 3 months. The store extended the protection period and even after that did not come. I even wanted to send another parcel. So i recommend taking the goods from the seller. The wife liked the pendant, though it looks a little more than in the photo.
16 Apr 2019 21:51
Everything is fine. Walked suspension 1-1,5 months
15 Apr 2019 19:56
The parcel went for a month in khabarovsk, but did not disappoint!))))))) a good pendant, looks quite solid, given that it is made of wood. And metal details give it a kind of chic and style. With a pendant, i bought a pair of earrings, similar to the style-also cherry-colored round with heavy metal details, which pleasantly weight them. It turned out an excellent kit that looks good with sweaters and warm dresses-today i already walked into people-everyone liked it))))) i recommend to buy. Thanks to the store))))))