We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of izoneMart (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://izonemart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great wallet. Very compact and convenient. Ideal for those who do not have money)))
4 May 2019 15:42
I am super happy with this product. I loved it. Please buy, I totally recommend it.
4 May 2019 11:07
Great product beautifully finished
4 May 2019 07:15
Perfect good product
4 May 2019 01:18
4 May 2019 00:32
4 May 2019 00:11
Size small not as expected..should have been better
3 May 2019 21:34
The parcel has arrived! Quality at the level, smells like leather, for how long will the time show! To almaty month road!
3 May 2019 15:49
As described. Well packaged & protected. Well done.
3 May 2019 15:18
Very good product, well protected for transport
2 May 2019 14:02
Items received in good condition. Quality is also good.
2 May 2019 03:19
It's fast really Top quality
2 May 2019 01:55
Good first impression. About value we will see after some time.
2 May 2019 00:10
Excellent quality goods, quickly delivered. Good store!
1 May 2019 20:48
Very good product and fast shipping
1 May 2019 11:35
Top I like myself not if it cooks??!!
1 May 2019 08:52
Product super top quality small and comfortable beautiful Price equal Recommend very!!!
30 Apr 2019 23:25
Package was shipped less than an hour after order and arrive way too early, 10 day before expected delivery.
21 Apr 2019 01:47
just arrived today way earlier than i expected. very high quality i will leave an additional comment after i use it for few months :) and thanks for the band nice gift
20 Apr 2019 20:26
The purse was received in 3 weeks. Small, comfortable in the jeans pocket. The quality is not bad, i doubt about the skin.
20 Apr 2019 07:51
The store is handsome! I buy stock, the old wallet still serves. There is no smell and will not be. 7 seats for maps. Brother uses the same but black color. Black still looks stronger. Dollars and turkish lira are included in the stretch .. In the photos, these bills are thrown into the purse in an ambulance, although in the stretch enter, but enter and fit.
20 Apr 2019 05:37
Less than a week before vologda. I liked the size and performance.
19 Apr 2019 23:21
19 Apr 2019 21:27
Before the sverdlovsk region the goods came in 2 weeks. Delivered the courier. Everything corresponds to the description, quality, leather purse. My husband really liked. Thank you very much to the store. I recommend the product to buy.